Q. “What is hard water?”
A. Hard water is defined as having more than 1GPG (grains per gallon) of dissolved minerals in it (usually calcium, magnesium carbonate and /or manganese).

Q. “How is hard water measured?”
A. Hard water is measured in either PPM (parts per million) or GPG (grains per gallon)

Q. “Does the water run through salt to get softened?”
A. NO. It runs through a Cation Exchange bed. Salt is used to “wash” this bed at “regeneration”

Q. “How much sodium is added to the water by the softener?”
A. That depends on the hardness of the original water.
The table below shows the additional amount of sodium consumed by drinking ONE gallon of softened water.

Q. “Will a softener remove iron, too?”
A. Yes, at low levels, however at high levels e.g. above 2mg/ltr a filter specifically for iron is required.

Q. “How much salt will I use and is it expensive?”
A. Salt costs IR£4.75 per 25kg bag. The average family would use one bag per month.

Q. “What is the expected life of the softener bed?”
A. Under normal conditions, it is normal for a softener to go over 15 years without needing to have the bed changed

Q. Why would I want to soften my water?”
A. It greatly reduces the scaling of pipes, taps, pots, glasses and baths. You will use less detergents, soaps, shampoos etc. The water is more pleasant to wash with, less soap scum.

Q. “Someone told me that softened water feels “slimy”.”
A. When you wash your skin with hard water, there is a layer of soap and minerals that is left on your skin. This is what causes the “squeaky-clean” feeling. With soft water, the soap is completely rinsed away leaving the natural oils your skin produces.

Q. “I’ve read ads that claim that Magnetic (magic?) softeners would solve my hard water problems. What is your experience with these systems?”
A. First, Magnetic “conditioners” have been around for about 30 years and are not a new item. Second, we ask if they work so well, why doesn’t everyone have one? There has been extensive research that has yet to find any scientific (non biased) proof from a reliable source that proves that magnetic conditioners are actually effective. If you have verified proof that a magnetic conditioner is effective, please send it to us!

Q. “There are hundreds of companies selling all kinds of water softeners. Why should I buy your system?”
A. We are a reputable, locally owned company that was here yesterday and we will be here tomorrow. We are often copied, but no one can match our quality service, products and price.

Q. “What makes your softeners better than others that charge as much as two or four times the price?”
A. All softeners, regardless of price, should soften your water (i.e. reduce the hardness to 0 grains).

Some questions to ask before you buy one are:

• How long will the unit last?
• How often does it regenerate?
• How large is the grain capacity?
• What is the warranty?
• How long has the company been in business?
• Does the softener regenerate based on a time or actual
wwater demand?
• How easy is it to change the settings and add salt to the wunit?
• How quickly can you get your questions answered and wyour problems solved?